OUR POLICIES, TERMS AND CONDITIONS

GENERAL

We take orders on a first-come-first-serve basis, depending on availability.  We recommend placing an order as soon as possible, as we cannot fulfill last minute orders.

To secure your order on our calendar, we recommend payment in full.  Please note that payments are nonrefundable and are used to purchase the necessary supplies for your order.

If your event is canceled due to illness or emergency, we may be able to transfer your entire order to a future date without the loss of your deposit (48 hrs notice or more is ideal).

Please do not use social media accounts for placing orders—these conversations are the property of the social media host, not me—and can go to spam.  Using my website form ensures your communications go directly to me. 

REFUND & CANCELLATION POLICY

FULL REFUND if your order is cancelled at least two weeks (14 days) from the due date. We will notify you to let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@yummyafbakery(dot)com.

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for anything ‘customized’.

If you try one of our products and just don't care for it, we hope you try something different next time; refunds will not be given.

DAMAGES AND ISSUES

Once you or a designated party has picked up an order, it is considered "accepted" & we will ask to make sure that everything is correct. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

All products are the responsibility of the customer once they leave our hands. We are not responsible for any damage that occurs at any time thereafter. You will be given instructions on how to carry, transport, and store your treats upon pick up. Keep in mind that cakes, cupcakes, and cookies are very fragile due to the lack of structural ingredients such as gluten and eggs, and damage can easily happen if not handled properly (frosting cracks, smudges, melted frosting, breakage, etc.) We only give refunds in accordance with the refund policies stated.

**DELIVERIES

Deliveries are arranged by request only. Our delivery fee is currently $25. If you are getting our products delivered, there MUST be someone there to meet our driver. WE WILL NOT LEAVE ORDERS ON DOORSTEPS—no exceptions.

ORDER PICK UP

Pickup windows are 30 minutes long. If your order is not picked up during this window, we cannot guarantee we will be available.  If you need to change your pickup time, please communicate with me via text. 

If no one comes to pick up an order, we will attempt to reach the pickup contact.

If the pickup contact is not reachable, we will attempt to reach the purchasing customer.

If no one can be reached, we will keep the order for up to 1 business day after the pickup date & time initially agreed upon. After 1 business day, the order will be discarded (with NO refund).